Terms of service
Runa — Terms of Service
Last updated: October 22, 2026
Welcome to Runa. These Terms of Service govern your access to and use of our website, https://tryruna.com, and any purchases made through our online store.
By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.
1. General Information
Throughout these Terms, "Runa," "we," "us," and "our" refer to the business operating tryruna.com.
We reserve the right to modify our website, product selection, prices, and these Terms at any time. Changes will apply from the date they are published, unless otherwise required by law.
2. Products and Availability
We make reasonable efforts to display accurate descriptions, images, pricing, and availability.
Product colors, packaging, and appearance may vary slightly from images displayed on our website.
We may limit product quantities, discontinue products, or cancel orders where items are unavailable. If an order is cancelled after payment, we will issue an appropriate refund.
3. Orders and Payments
By placing an order, you confirm that the information supplied is accurate and that you are authorized to use your selected payment method.
All prices are displayed in the currency shown at checkout. Applicable taxes, shipping charges, and discounts will be presented before payment.
An order confirmation acknowledges that we have received your order. We may contact you if there is an issue with payment, availability, or fulfillment.
We reserve the right to reject fraudulent or unauthorized transactions.
4. Shipping and Delivery
Runa fulfills orders through domestic and international shipping partners.
Shipping charges, available destinations, processing periods, and estimated delivery times are described in our Shipping Policy.
Delivery times are estimates unless expressly guaranteed. If we cannot ship an order within the promised timeframe, we will provide applicable delay, cancellation, and refund options as required by law.
5. Returns and Refunds
Eligible purchases may qualify for our 60-Day Money-Back Guarantee.
Refunds and returns are governed by our published Return and Refund Policy, including any applicable eligibility conditions.
Nothing in these Terms limits consumer rights that cannot lawfully be excluded.
6. Product Use
Customers are responsible for following the instructions, warnings, and precautions provided with each product.
Product suitability may depend on intended use, environmental conditions, and individual circumstances.
Runa does not guarantee outcomes beyond those expressly stated and supported in applicable product descriptions or warranties.
7. Promotions and Discounts
Promotional offers, bundle discounts, gifts, and limited-time sales may be subject to additional conditions displayed at checkout or in the relevant promotion.
Unless expressly stated otherwise, promotions cannot be combined.
We reserve the right to correct promotional errors and cancel orders affected by genuine pricing or technical mistakes, subject to applicable law.
8. Website Use
You agree not to misuse our website, interfere with its security or operation, attempt unauthorized access, or engage in fraudulent activities.
We may restrict access to the website where reasonably necessary to protect customers, our business, or our services.
9. Intellectual Property
The Runa name, website content, branding, graphics, product descriptions, and original materials are owned by Runa or used with permission.
You may not reproduce or commercially exploit our content without authorization, except as permitted by law.
10. Third-Party Services
Our store operates using Shopify and may use third-party payment processors, shipping providers, and other service partners.
Certain third-party services may be governed by their own terms and privacy policies.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Runa is not liable for indirect or consequential losses arising from website interruptions, unauthorized third-party activity, or circumstances outside our reasonable control.
This provision does not exclude liability or remedies that cannot legally be excluded, including applicable consumer guarantees and statutory rights.
12. Privacy
Your personal information is handled in accordance with our published Privacy Policy.
Please review that policy for information about collection, use, disclosure, and protection of personal information.
13. Governing Law
These Terms are governed by the laws applicable to the business operating Runa, without limiting any mandatory consumer protections available in a customer's jurisdiction.
14. Contact Information
For questions relating to these Terms, your order, or our products, contact Runa through the contact details published at:
Runa — Everyday products, thoughtfully delivered.