Refunds & Returns

At RUNA, we want you to feel confident and satisfied with your purchase.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase may be required.

Please contact us before returning your order. Returns sent without prior approval may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item was defective, damaged or incorrect.

Non-Returnable Items

We cannot accept returns for:

• Items that have been used, worn, altered or damaged after delivery.

• Items returned without their original packaging.

• Gift cards.

• Items marked as final sale.

• Products that cannot be returned for health or hygiene reasons once opened.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within seven days of delivery and include clear photographs of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.

We recommend using a tracked shipping service, as RUNA cannot be responsible for returns that are lost or damaged in transit.

This policy does not limit any rights you may have under applicable consumer-protection laws.