Runa — Shipping Policy

Last updated: October 22, 2026

At Runa, we aim to make delivery simple, reliable, and transparent. Please review the information below before placing your order.

1. Shipping Destinations

Runa primarily serves customers in the United States.

Available shipping destinations are displayed at checkout. If your address is not accepted at checkout, delivery is not currently available to that location.

2. Shipping Costs

We offer FREE Standard Shipping on eligible U.S. orders.

Optional shipping upgrades, where available, may incur additional charges. All applicable shipping fees are displayed before you complete payment.

3. Processing Times

Orders are generally prepared for shipment within 1–3 business days, excluding weekends and public holidays.

Processing may take longer during peak periods, promotional events, or unexpected fulfillment disruptions.

4. Delivery Estimates

United States Standard Shipping: Approximately 7–14 business days after dispatch.

Processing time is separate from transit time.

Actual arrival times depend on your shipping address, carrier, customs processing, and other logistical factors.

Delivery estimates are not guaranteed unless explicitly stated.

5. International Fulfillment

Runa works with fulfillment partners in different locations, including facilities outside the United States.

Your order may be dispatched internationally and pass through customs before final delivery.

6. Tracking Your Order

Once your order has been shipped, we will provide a shipping confirmation and tracking information when available.

Tracking may take 24–72 hours to begin showing updates.

If your tracking information is not updating, please contact Runa through our website for assistance.

7. Shipping Delays

Occasionally, delays may occur due to carrier disruptions, weather, customs, holidays, or high shipping demand.

If we cannot dispatch your order within the promised shipment timeframe, we will notify you and offer the applicable options to accept the delay or cancel for a refund.

If your package is significantly delayed in transit, please contact us so we can investigate.

8. Incorrect Addresses

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, contact us immediately.

We will attempt to correct your address before dispatch where possible, but changes cannot be guaranteed after processing begins.

9. Lost, Missing, or Damaged Orders

If your order is lost, arrives damaged, or is marked delivered but cannot be located, please contact our customer support team.

Include your order number, delivery details, and photographs where applicable.

We will investigate the issue with the fulfillment or shipping provider and provide an appropriate resolution, including replacement or refund where applicable.

10. Separate Deliveries

Orders containing multiple items may occasionally arrive in separate packages.

You will not incur additional shipping fees simply because Runa fulfills an order in multiple shipments.

11. Contact Us

If you need assistance with shipping, tracking, or delivery, please reach out through the contact information provided at:

https://tryruna.com

TL;DR — Shipping at Runa

• Free Standard Shipping: Eligible U.S. orders

• Processing: Usually 1–3 business days

• Delivery: Approximately 7–14 business days after dispatch

• Tracking: Provided when available

• Missing or delayed order: Contact Runa support

• Refunds: Available where applicable under our published policies and consumer law